GE (General Electric) IT Solutions
- Provide remote troubleshooting services for international customers from Help Desk in Canada (More than 100,000 people worldwide)
- Create a Ticket in the database for every case received and solve it online wherever possible
- Escalate software / hardware problems that cannot be resolved to the appropriate level of support
- Work with MS Windows 2000, MS Exchange Server, MS Outlook Client, MS Office, MS SMS, LAN, WAN, Network Printers, Remote Access Services, TCP/IP, SMTP, SNMP, DHCP, NWLink, IPX/PX, NetBEUI, RAS, DNS, WINS, FTP, etc.
WIN-WIN " INTEGRITY " RESPECT FOR THE INDIVIDUAL " EXCELLENCE
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